paldoplus Privacy Policy
Your privacy matters to us. This page explains exactly what personal data paldoplus collects, why we collect it, how we use it, and the rights you hold as a player in the Philippines. We keep things clear so you always know where you stand.
Last updated: June 2025. Applies to all players accessing paldoplus from the Philippines.
What We Collect and Why
Information You Provide Directly
When youregister an account with paldoplus, we collect the personal details you submit through our registration form, including your full name, date of birth, email address, mobile number, and preferred currency. We also collect your username, password (stored in encrypted form), and any identity verification documents you upload to comply with Know Your Customer (KYC) requirements under Philippine regulations. When you make a deposit or withdrawal, we collect payment-related information such as your GCash number, bank account details, or e-wallet identifiers — we never store full card numbers on our servers. If you contact our support team, we retain records of that correspondence to help resolve your query and improve our service. All information you provide directly is used solely for the purposes of operating your account, processing transactions, and keeping your experience on paldoplus safe and personalised.
Data We Collect Automatically
When you visit or use the paldoplus platform on your mobile device or browser, we automatically collect certain technical data to keep the service running smoothly and securely. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during each session. We use session cookies and similar technologies to maintain your login state and remember your preferences — you can manage cookie settings through your browser, though disabling them may affect platform functionality. We also collect approximate location data derived from your IP address to verify that you are accessing the platform from the Philippines, as required by our operating licence. Aggregated and anonymised usage data helps us identify popular features, fix technical issues faster, and plan improvements that benefit all Filipino players on the platform.
When and How We Share Your Data
paldoplus does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We may share limited data with trusted service providers who help us operate the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; all such partners are contractually bound to handle your data securely and only for the specific purpose we authorise. We may disclose personal information to Philippine government agencies, regulators, or law enforcement bodies when required by a valid legal order or applicable Philippine law, including the Data Privacy Act of 2012. In the event of a corporate restructuring or acquisition, your data may be transferred to a successor entity, and you will be notified in advance. We will never share your data with advertisers or unrelated third parties without your explicit consent.
How Long We Keep Your Data
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records and KYC documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to licensed gaming operators in the Philippines. If you request account deletion, we will remove or anonymise your personal data within 30 days, except where retention is required by law or ongoing dispute resolution. Inactive accounts that have had no login or transaction activity for 24 consecutive months may be flagged for data review, and you will be notified before any action is taken. You may request a copy of the data we hold about you at any time by contacting our support team.
Your Rights as a Filipino Player
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed about how your personal data is processed, the right to access a copy of that data, and the right to correct any inaccurate information we hold about you. You also have the right to object to processing, the right to erasure or blocking of data that is no longer necessary, and the right to data portability where technically feasible. If you believe your privacy rights have been violated, you may lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, simply reach out to our support team at [email protected] with your account details and a clear description of your request. We aim to respond to all data rights requests within 15 business days.
How We Keep Your Data Secure
Security is built into every layer of the paldoplus platform. All data transmitted between your device and our servers is protected using industry-standard TLS encryption, ensuring that your personal and financial information cannot be intercepted in transit. Sensitive data at rest, including identity documents and payment details, is stored using strong encryption protocols on access-controlled infrastructure. Our team conducts regular security audits and vulnerability assessments to identify and address potential risks before they can affect players. We enforce strict internal access controls, meaning only authorised personnel with a legitimate operational need can access your personal data. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the National Privacy Commission within the timeframes required by Philippine law.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine regulations. When we make material changes, we will notify registered players via the email address on their account and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically so you are always aware of how your information is being handled. Continued use of the paldoplus platform after a policy update constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is used, please contact us at [email protected] — we are happy to help.
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